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TERMS & CONDITIONS

FECH Company LLC reserves the right to make amendments to these conditions without giving prior notice. By requesting FECH Company LLC to provide service by an means including telephone, email, fax, booking form and or direct conversation – the client accepts that these terms and conditions are binding.

  1. DEFINITIONS
    1. In these Terms of Business the following definitions apply:
      1. The “Business”,”Company”, “We”, “Us” – means FECH Company LLC (‘FECH moving and cleaning Company’)
      2. “Crews” – means the group of person providing services on behalf of the Company.
      3. “Customer” – means the person or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the moving and cleaning service are supplied by the Company.
      4. “Time start and end” – means time we leave our office to the time we get back to our office.
  2. CONTRACT
    1. These Terms and Conditions represent a contract between FECH Company LLC and the client.
    2. Parties involved must respect their respective responsibilities under this terms and conditions
    3. The Customer agrees that any use of the Company Services, including placing an order for the services through phone, live chat, email, website, Company Social Media Accounts will constitute the Clients acceptance of these Terms and Conditions.
  3. QUOTE
    1. FECH Services are charged depends on the clients needs of service.
    2. All quotations are given by the Business following the clients request for quotation.
    3. FECH Company LLC reserve the right to amend the initial quotation, should the Client’s original requirements change.
  4. BILLING
    1. Customer will be billed prior to the start of the move the day of the move and whatever hours no used will be credited back to their card on file immediately after the move is completed.
  5. TAX
    1. 6% sales tax included in all services applicable
  6. DEPOSIT
    1. The customer must make a deposit upon confirming their appointment with the Company.
    2. Card on file will be debited for a deposit prior to move and card on file will be debited prior to the beginning of the move.
  7. PAYMENT
    1. Payment will be made to the Business via an approved payment card, or by any other payment method determined by the Business.
    2. There’s a minimum payment of 3 hours at the rate of $140 hourly and sales tax of 6%.
    3. You allow us to charge your credit/debit card at the rate agreed to within the terms of agreement
  8. DRIVING MILEAGE
    1. Customer will be billed $1.75 per mile starting location to ending location.
  9. INVOICES
    1. The Business will invoice the Client after completion of milestone(s) or the Project, unless otherwise noted in the Payment schedule. The Client agrees to pay invoice(s) by the due date(s) specified. Unpaid or overdue invoices may result in suspension or termination of the Project.
  10. CANCELLATION
    1. Customer can cancel the appointment within 48 hours before the service date. Otherwise, the Business will keep the deposit.
    2. The Customer must pay the full price of the booked service if:
      1. Our crews arrive at the Customer’s address and are unable to gain access to the Customer’s property, through no fault of the Company. If the customer or third-party have prevented the crew to do their job.
      2. If the Customer reschedules the service upon arrival of the crew onsite, the business will keep the deposit, and will ask for a new deposit for the new schedule of service.
      3. If the Customer needs to change the cleaning service or time the Business will do its best to accommodate him. Any changes to booked cleaning service are subject to a 48 hours prior notice and availability.
  11. REFUNDS
    1. Refund will be issued only if:
      1. The Customer has cancelled services within the allowed time of 48 hours prior to the start of the service;
      2. A crew has not been able to provide the service due to reasons beyond the Customer’s responsibility.
      3. If the actual invoice is lesser than the estimated quotation.
  12. COMPLAINTS
    1. We request that complaints or feedback be provided via email at info@fechco.com and include photographic evidence of the issued area and description of the issue within reasonable time of services completion, to ensure that the details are received in a clear and complete manner. Due to the nature of the service, reasonable time is equal to up to 48 hours upon completion of the service.
    2. All cleaning services will be deemed to have been provided to the Customer’s satisfaction unless a written notice detailing the complaint is received by the Business within reasonable time of services completion. The Business will fully investigate any complaints and attempt to resolve them to the satisfaction of the Customer, or alternatively to a reasonable standard.
  13. CLAIMS
    1. The Customer agrees that due to the nature of the service the Business guarantees only to correct any problems reported within reasonable time equal to 48 hours upon completion of the cleaning services. Failure to do so will entitle the Customer to nothing.
    2. We may require entry to the property of the claim as soon as possible in order to rectify the problem.
    3. The Customer agrees to inspect the work immediately upon the service is done and to draw the crews attention to any outstanding issues while they are still on site. The crew will provide any such additional work to the Customer’s complete satisfaction./li>
    4. If the Customer or any third party instructed by the Customer is not present at the time of completion of the services to inspect the work then no claims regarding any service issues can be made.
    5. If the Customer instructs a third party to inspect the result from the service then the Business must be notified before completion of the service.
    6. In case of a third party inspecting or refusing to inspect the result from the service then the Business cannot be held responsible for rectifying any outstanding service issues not mentioned by the third party.
    7. Any refunds or adjustments must be requested to the Business directly and subject to approval by the Business.
    8. In case of confirmed damage, caused by crews, the Business will attempt to repair the item at its cost. If the item can’t be repaired We will rectify the problem by crediting the client with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of service rendered.
    9. No claims will be entertained if the Customer has an outstanding balance aged more than 14 days.
  14. LIABILITIES
    1. The Business will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or
      1. Its failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather condition, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
      2. Late arrival of Company’s crews at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s crews may arrive with a delay or the cleaning visit may be re-scheduled.
    2. FECH Company LLC will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance aged 14 days or more from the date the payment was due.
  15. LAW
    1. The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
    2. The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them
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